Call Anytime
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Write Us
dispatch@matadormobility.com
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What areas do you serve?
We serve the greater Lubbock area, providing transportation within and beyond city limits. Our service is designed to ensure you reach your destination on time, whether it’s a hospital, nursing home, or personal residence. Additionally, we can accommodate trips to multiple cities with an additional $5 per mile beyond the initial 5 miles.
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How can I book a ride?
Booking a ride with Matador Mobility is simple and convenient. You can schedule your transportation online through our website or by calling our 24/7 dispatch center. We recommend booking at least 24 hours in advance to ensure availability and a smooth transportation experience.
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What is your pricing structure?
Our base rate is $45 for trips within a 5-mile radius, with an additional $5 per mile beyond that. For bariatric transport, there is an extra $4 charge, and for oxygen transport, an additional $7 per liter of oxygen. We provide transparent pricing with no hidden fees, ensuring you know the cost upfront.
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What types of transport services do you offer?
We offer a wide range of transportation services, including regular mobility transport, bariatric transport, and oxygen transport. Additionally, we provide specialized corporate transport solutions for hospitals, rehab centers, skilled nursing facilities, and nursing homes. Each service is tailored to meet the specific needs of our clients, ensuring safety and comfort.
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How do you ensure safety during transport?
Safety is our top priority, and we take multiple measures to ensure it during transport. Our vehicles are equipped with necessary safety features, and our staff is trained to handle various medical and mobility needs. We provide wheelchairs, oxygen support, and bariatric assistance as needed, ensuring a safe and comfortable journey for every passenger.
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What are your service hours?
Our transportation services are available 24/7 to meet your needs. Whether you have an early morning appointment or a late-night hospital discharge, our team is ready to assist you. Our dispatch center operates around the clock to ensure we are always available when you need us.
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How do corporate accounts work?
Corporate accounts are tailored for hospitals, rehab centers, skilled nursing facilities, and nursing homes. We offer flexible billing cycles, including weekly, bi-weekly, or monthly options, to accommodate the operational needs of these organizations. Our team works closely with each facility to create customized transportation solutions that meet their specific requirements.
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Do you provide transport for bariatric patients?
Yes, we provide specialized transportation services for bariatric patients, ensuring their comfort and safety. Our bariatric transport includes wheelchair support with a maximum weight limit of 350 pounds and any necessary bariatric assistance. There is an additional $4 charge for bariatric transport to accommodate these specialized needs.